You will, probably, be served by the passenger service center anytime you are the airport. You will get what you are looking for at the airport through the passenger centers. Usually, the passenger service center is a ground based center. If you are using the train to travel, you will also come across the passenger service center. In an airport, the passenger service agents will handle the baggage, make announcements or even help you boarding the plane. In any airport, a passenger service center is very important as it handles all the matters regarding the customers which are very important. Some of these functions are discussed below.
The first function of a passenger service center is handling all the airport check ins. The process involved during the handling of check ins may include; checking of passenger tickets, and other necessary air transport documentations such as the passport. Luggage labeling will also be done at the passenger service center if you happen to have one. Apart from labeling, the passenger service assistant will check you luggage so that it has the right recommended weight. Any additional charges that you are required to honor will also be made at the passenger service center.
Secondly, the passenger service agents will assist you with boarding on the plane. The agents at the center will also make the necessary announcements at the airport. Such may be when the aircraft is ready to board. They will also give the directions to when certain passengers will board their plane and at what time. At the passenger service center, before you board the aircraft, your board pass will be verified. You will also be assisted by the service center attendants in the case where you need special needs. When you are using a wheelchair, for example, you will be assisted by the attendants. A child travelling alone will also be helped to board the plane by the passenger service assistant.
Any kind of communication that is relevant to the customers will be handled at the passenger service center. At any airport, there is a central communication hub. The communication center will handle all the communications at the airport. For example, communications types such as greetings or any other trivial message will be handled here. For example, through customer communication, the passenger service attendants will guide the customers to restrooms in airport. The communication will also guide the passengers to other areas such as the gift shops and the restaurant. The passenger service center will also handle cases to do with luggage loss. Through communication, the passengers will get to know about time changes or in case there is a delay with travelling schedule.